China Airlines offers refund for passengers

China Airlines is the national carrier of Taiwan, and one of its two major airlines along with EVA Air. It is headquartered in Taipei Taoyuan International Airport and operates over 1400 flights weekly to 102 cities across Asia, Europe, North America, and Oceania.

China Airlines (CAL), one of Taiwan’s largest carriers, announced Saturday that overseas customers who have booked flights between Jan. 20 and April 30 but are barred from entering the country due the Wuhan coronavirus are now eligible to apply for a full refund or reschedule their flights at no cost.

This also extends to customers of Mandarin Airlines, its subsidiary, CAL said in an official press release. Travelers holding unused tickets during this period and those traveling to and from China, Hong Kong, and South Korea, are eligible to apply for a full refund without having to pay any service charge or penalty, the company said, noting that the application deadline will be April 30.

Travelers holding CAL tickets to or from Singapore, Japan, Germany, Spain, the Netherlands, Austria, Iceland, Switzerland, Norway, Sweden, Belgium and Denmark with the original travel date prior to April 30, but who wish to reschedule their flights, will not have to pay any charge for the service, CAL said.

Additional Information

Europe
Updated: 14MAR20

  1. Eligibility: Passengers holding CI/AE valid tickets issued on/before 13MAR20 with confirmed bookings on CI/AE flights to/from Europe between 07MAR20-30APR20.
  2. Application Date: Must file applications on/before 30 APR 20.
  3. Rebooking/Reissue/Reroute:
    a. Tickets within validity can be revalidated with booking class/Carrier/City shown on tickets remain unchanged while rebooking on other dates of CI/AE operated flights. Any fare/tax differences incurred by rebooking shall be waived once.
    b. Tickets to/from Europe can be changed to any CI/AE operating flight to/from Europe including the code share flight to/from Amsterdam with booking class shown on the ticket remain unchanged. Any fare/tax differences incurred by rebooking shall be waived once.
    c. Any fare/tax differences incurred by rebooking on different booking class /rerouting shall be paid by passengers under item b. and the reissue charge shall be waived once while rearrangement to other airlines are not permitted.
  4. Refund: Full refund for unused tickets without imposing any refund service charge or penalty. (Tickets issued via CI website, call centers and branch offices can apply for refund online after 17Mar20.) Payments of chargeable seats, pre-paid excess baggage can be full refunded.
  5. Not applicable:
    a. Passengers holding other airline tickets shall comply with other airline’s ticket rule.
    b. Discount tickets are not applicable for the principles. Group tickets please contact your agency.

to/from Singapore/ Japan / USA
Updated: 14MAR20

  1. Eligibility: Passengers holding CI/AE valid tickets with confirmed bookings on CI/AE flights to/from/via Singapore/ Japan/ USA which operate normally, and ticket issue date and travel date within the date range below:
    a. Tickets issued on/before 24FEB20 to/from/via Singapore and original travel date between 11FEB20-30APR20
    b. Tickets issued on/before 24FEB20 to/from Japan and original travel date between 22FEB20-30APR20
    c. Tickets issued on/before 13MAR20 to/from USA and original travel date between 14MAR20-30APR20
  2. Application Date: Must file applications on/before 30APR20.
  3. Rebooking/Reissue/Reroute:
    a. Any fare/tax differences incurred by new itineraries shall be paid by passengers while the reissue charge can be waived once.
    b. Ticket issued via CI website please contact China Airlines branch offices or Call Centers to change booking.
  4. Refund: Refund penalty will be charged according to original ticketing rule.
  5. Not applicable:
    a. Passengers holding other airlines’ tickets shall comply with other airlines’ ticket rule.
    b. Discount tickets are not applicable for the principles. Group tickets please contact your agency.

Details about CAL’s refund policy are available on its official website.

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